FAQ
Private Home Care Questions, Answered
Do you offer one-off care?
Yes. One-off and ongoing services are available, subject to timing and availability.
Is there a minimum booking?
Yes. Personal Care, Companionship, Domestic Assistance, Transport & Community Access and Respite Care have a two-hour minimum. Active Overnight Care has an eight-hour minimum.
When is payment required?
Full payment must be received and cleared before Heartside Care allocates or sends a support worker. Payment does not confirm a booking until Heartside Care also provides written acceptance.
Are Friday-night and weekend rates different?
Yes. Evening, Friday-night, weekend and public-holiday rates differ from standard weekday rates. Your applicable rate will be confirmed in writing before booking.
How does care begin?
Start with a free consultation. If you wish to proceed, submit a Request Care form. Approved clients then complete a private intake form and care agreement. Care is confirmed only after assessment, written acceptance and cleared payment in full.
Which suburbs do you service?
Kew, Hawthorn, Balwyn, Camberwell and surrounding Melbourne suburbs.
Can I book online immediately?
Not at launch. This helps ensure care needs, timing and availability are reviewed before services begin.
Home care guides